All Returned Merchandise items must be accompanied
with a valid RMA (Returned Merchandise Authorization)
number issued by our Customer Service Department.
This RMA number is required for both returns and
repairs. All items arriving at American
Design Company without a valid RMA number
are automatically refused.
After obtaining the RMA number, you will need to
send the package to the address given to you at
the time you obtain the RMA, shipping prepaid and
insured. Please make sure to mark your package clearly
with the valid RMA number to insure acceptance.
No package will be accepted if it is shipped "COD",
"Freight Collect", or "Third Party Billing". Please
include a brief description of the reason for the
return, even if you have previously described the
problem when requesting the RMA Number.
Custom work & limited edition art pieces cannot
be returned. These items can only be returned if
they were damaged or shipped to you incorrectly.
Please be sure to inspect all packages up on arrival
& note any damage with the delivery driver.
The customer is responsible for shipping charges
on all returns unless we have shipped the product
to you in error or if it was damaged by the carrier.